Effective Date: February 19, 2024
This Privacy Policy describes how we, PerformanceCentre, Inc. (referred to as “Performio,” “we,” “our,” or “us”), collect, use, and share your personal information. This Privacy Policy applies to information that we collect when you visit our websites, (each a “Site”), when you interact with the features of our Site, when you interact with us through our email, advertising, or social media campaigns or when you use our services (“Services”). By accessing or using our Site or Services, you agree to this Privacy Policy.
With respect to our Services, we enter into data processing agreements with our customers and those data processing agreements control with respect to our obligations to our customers. Individuals should refer to our customers’ privacy policies for information about how our customers collect, use and share information including through their use of our Services. In this Privacy Policy, we clearly describe where we collect information on our own behalf, for our business purposes and on our customers’ behalf as a service provider or data processor.
This Privacy Policy does not apply to employees or job applicants. Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from individuals under 16. If we learn that we have collected personal information from individuals under the age of 16, we will delete that information.
This policy is intended to help you understand:
How We Collect Personal Information
How We Use Personal Information
How We Share Personal Information
How We Protect Personal Information
How Long We Retain Personal Information
Changes to this Privacy Policy
Categories of Personal Information |
Example |
Purpose for Processing |
Categories of Third Parties Shared With |
Identifiers |
Name, email address, unique identifier, online identifier, transaction identifiers, device ID, advertising ID, and IP address |
● To provide, support and improve our website or services ● To communicate with you about our products and services ● For our own billing and administrative purposes ● For security purposes ● Market and advertise our Services ● For internal training purposes, such as for our sales team |
Service Providers
Third Party Analytics & Social Media Providers |
Select information in customer records |
Name, email, address, and telephone number. Our payment processors information is collected about the transactions you make (such as transaction date, payment information, credit card or debit card number and zip code) |
● To provide, support and improve our website or services ● To communicate with you about our products and services ● For our own billing and administrative purposes
|
Service Providers
Business Partners |
Geolocation |
Course IP address |
● To provide, support and improve our website or services ● For security purposes |
Service Providers Third Party Analytics & Social Media Providers
|
Commercial information |
Name, address, telephone number, products or services purchased or considered, and other purchasing or consuming histories |
● To provide, support and improve our services ● To communicate with you about our products and services ● For our own billing and administrative purposes
|
Service Providers |
Internet or network activity |
Browsing history, search history, and information regarding a consumer’s interaction with website, application, or advertisement |
● To provide, support and improve our services ● For security purposes ● Perform data analytics to improve our services ● Market and advertise our Services |
Service Providers
Third Party Analytics & Social Media Providers
|
Audio, electronic, visual, thermal, olfactory, or similar information |
Such as call recordings |
● To provide, support and improve our services ● For training purposes for our sales team |
Service Providers
|
Education information |
Such as information that is not publicly available as defined in the California Family Educational Rights and Privacy Act |
● To support our recruiting and employment processes |
Service Providers |
Professional or employment related information |
Such as place of employment, position, job history, salary, resume, and other related data |
● To support our recruiting and employment processes |
Service Providers |
Characteristics of protected classifications under California or Federal law
|
Characteristics of protected classifications under California or federal law refer to consumers’ race, ancestry, national origin, religion, age, mental and physical disability, sex, sexual orientation, gender identity, medical condition, genetic information, marital status, and military status |
● To support our recruiting and employment processes |
Service Providers |
Inferences from information that could be used to create a profile
|
Inferences drawn about you based on other personal information we collect, such as preferences, interests, user behavior data |
● We do not collect this information |
|
Sensitive Personal Information |
Social security number, financial account information, your precise geolocation data, your genetic data, political beliefs, racial origin, religious beliefs, sex life, sexual orientation, trade union membership, etc. |
● To support our employment and employee benefit processes |
Service Providers |
We collect personal information as follows:
Like many websites, we use “cookies,” pixels, or other automatic tracking technologies to collect information. Cookies are alphanumeric identifiers in the form of text files that are inserted and stored by your web browser on your computer’s hard drive. Through cookies or similar tracking technologies, we collect usage information like activity data, IP address, the website you came from before visiting the Site or Services, browser type and setting, time/date, language preferences, and device information (device ID, unique device identifiers, crash data).You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being set. Most Internet browsers will allow you to block cookies from being stored on your computer and to delete cookies stored on your computer, and we will honor these browser settings. However, if you choose to eliminate cookies, the functionality of the Site or Services may be impaired.
Information we Collect in Connection with Our Services
After establishing a relationship for our services, we may collect the following personal information:
We prohibit our customers from inputting sensitive information into our Services. However, our customers determine the personal information that is processed by our Services.
We display content, offers, or advertisements that may be of interest to our users on the Site, or other digital properties or applications. We use inferences, identifiers, and demographic data to identify segments of similar users. We will provide content or advertising that may interest individuals we identify to be similar to that segment based on our Inferences. Advertisements are targeted based on information that we collect directly or that we receive from third parties (like ad networks, ad servers, or through third party affiliate marketing programs, we call these “Advertising Partners”). If we match you to a particular segment, we may provide offers, deals, content, or advertising that may be of interest to that segment, including you, and we may allow our advertising partners to better target their advertisements to that segment, including you (“Cross-Contextual Behavioral Advertising”). We, the third-party businesses we interact with, and our third-party service providers use the information we collect for the purposes disclosed above, but primarily to identify you and to serve relevant advertising or content to you, to analyze performance of advertisements and content, to analyze usage trends, and to target offers, promotions, deals, or content to you on the Site and elsewhere online.
We and our Advertising Partners use Automatic Tracking Technology to collect information from you and to identify you. We will receive your information from third parties when you click through an advertisement or promotion on the Site, or when you click on an affiliate link in our content or purchase a product from an affiliate link. If you purchase product or service from an affiliate, we do not receive credit card information, or the specific items purchased.
We are not responsible for the privacy practices of any of our Advertising Partners, and we encourage you to read their privacy policies so that you understand how they process information about you.
We use information that we collect about you or that you provide to us:
We share personal information with the following categories of third parties:
If you are a resident of the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland, you are entitled to certain rights. These rights include:
To submit a request to exercise your rights, please contact us at privacy@performio.com. If you submit a request related to the Services, we will direct you to submit a request to exercise your rights directly with our customer. We may have a reason under the law why we do not have to comply with your request or may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
We process personal information, or “Personal Data as that term is defined in the EU General Data Protection Regulation, on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide Services; (3) as necessary for our legitimate interests where those interests do not override your fundamental rights and freedom related to data privacy; and (4) as necessary for compliance with our legal obligations. We may also process personal information as necessary to comply with legal obligations Information we collect may be transferred to, and stored, and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities, as described above.
Users that reside in the EEA, UK, or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available here.
If you use our Services outside of the United States, you understand that we may collect, process, and store your information in the United States and other countries. The laws in the U.S. regarding information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law.
To facilitate data transfers from the EU to other countries, we make use of the European Commission-approved standard contractual data protection clauses, the Data Privacy Framework, or other appropriate legal mechanisms to safeguard the transfer. Please contact us at privacy@performio.com to receive a copy of our standard contractual data protection clauses.
If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Montana, New Hampshire New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, or any other state that has passed data protection legislation, you may have additional rights regarding our use of your personal information. The rights outlined in this section do not apply to information exempted under applicable state privacy law. Further, the rights described in this Section are not absolute, are subject to exceptions and limitations, and may not be afforded to residents of all states. In certain cases, we may decline requests to exercise these rights where permitted by law.
Persons with disabilities may obtain this notice in alternative format upon request by contacting us at privacy@performio.com.
To the extent you are provided additional privacy rights in the state you reside, you have the following rights with respect to the information that we collect (in each case, subject to applicable law):
We share personal information with third party marketing tools, which may be considered a sale of information in some jurisdictions. You have the right to opt out of our sale of your personal information or our sharing your personal information for behavioral advertising purposes. We use third-party analytics tools on our website, please refer to the How We Collect Personal Information section above for more information. To exercise your right to opt out of the sale of your personal information, please use the cookie settings to decline all non-essential cookies . If you have additional questions, please contact us using the information provided in the Contact Us section below.
If you reside in a state that provides specific data privacy rights, you may contact us using the Contact Us section below.
Your rights may only be exercised by you or by your designated agent. You may submit a request to know twice within a 12-month period unless applicable data privacy law grants you additional rights.
Your request must include enough information to allow us to reasonably verify that you are the person about whom we collected personal information or an authorized representative, which may include: (1) verifying your account information if you have an account with us; or (2) requesting two forms of identification that are reliable for verification purposes, unless the request includes sensitive information and, in which case, we may require three forms of verification and a signed declaration. The information included in your request must allow us to properly understand, evaluate, and respond to it.
We cannot respond to your request if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. If we cannot verify your identity or authority, we will not fulfill your request. We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
You may submit a request through a designated agent. You must instruct that agent that they will need to state that they are acting on your behalf when making the request, have reasonably necessary documentation, and be prepared to provide the necessary personal information to properly verify your request.
We will acknowledge receipt of your request. We will provide a substantive response within 45 calendar days or inform you of the reason and extension period (up to a total of 90 days) in writing.
You may appeal our decision with respect to a request you have submitted by contacting us via the Contact Us section below.
Residents of the State of Nevada have the right to opt-out of the sale of certain pieces of their information to other companies who will sell or license their information to others. At this time, Performio does not engage in such sales. If you are a Nevada resident and would like more information about our data-sharing practices, please email privacy@performio.com.
Residents of the State of California have the right to request information from Performio regarding other companies to whom the company has disclosed certain categories of information during the preceding year for those companies’ direct marketing purposes. If you are a California resident and would like to make such a request, please email privacy@performio.com or write to us at: Performio Privacy, 8605 Santa Monica Blvd PMB 52242, West Hollywood, California 90069-4109 US.
We take reasonable steps to protect your personal data from loss, misuse, or unauthorized access, disclosure, alteration, or destruction, taking into due account the risks involved in the processing and the nature of the information. However, no website, application, Internet, or email transmission is ever fully secure or error free, and we do not guarantee the security of any information.
We retain your personal information for as long as we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
The criteria used to determine appropriate retention period for personal information include:
We offer the following choices for updating your information or opting out of other uses of your personal information:
We may make changes to this privacy policy from time to time. We will post any changes here, and such changes will become effective when they are posted. Your continued use of the Site or our Services, or your interaction with us following the posting of any changes will mean you consent to those changes.
For questions about our privacy practices, contact us via:
Mail:
Email: privacy@performio.com
Phone Number: +1 (833) 817-7084
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