alexa

FAQs

Frequently asked quotes about Performio, the standout sales commissions & incentive compensation product for companies who are serious about driving a high-performance culture.

What Dashboards come standard?

As part of onboarding, Performio will help configure up to 3 dashboards e.g. MTD, QTD, YTD. We also provide the necessary training to allow clients to create additional dashboards and make updates to existing ones.

General contract length?

Generally, we offer annual licenses with discounts for 3-year contracts.

Where does your software fit in?

Like a new team member, Performio will “work” with other existing operating platforms, like Salesforce. This means that you don’t need any modifications/adjustments to existing systems. Let Performio’s incentive compensation management software gather that data and the results will be delivered. We have a built-in ETL within the product so there is no risk that you can’t integrate.

Why are there license fees?

We invest license fees into ongoing product development and upgrades.

The cost savings alone should clearly outstrip the license fees. We are also very competitive compared to similar services in the SPM & ICM market. All our clients save money in at least two ways using our sales commission software:

1.) The direct and visible costs, such as labor (particularly around manual handling) are reduced.

2.) Hidden costs such as double bookkeeping, consequences of mistakes such as miscalculations are completely eliminated.

On top of that, you can expect performance improvement thru the improved transparency and accountability that the sales commission software will drive.

Who are your customers?

A few of our deployments:

  • Verizon
  • Veeva
  • Optus
  • Vodafone
  • Bankwest
  • Johnson & Johnson
  • Boehringer Ingelheim
  • Virgin Mobile
  • AstraZeneca
  • Suncorp Bank
  • Mercer
  • Fuji
What is HCM and HRIS?

HCM = Human Capital Management. HRIS = Human Resources Information System.

Integration with our current systems?

Performio can easily integrate with your existing applications including HRIS, ERP, Sales, Finance and Payroll.

How can this fit when it isn’t in my budget?

Our experience tells us, that not many clients have budgeted for something they didn’t know previously existed. Which is why we help you with the business case to get approval from your company. Nearly every company requires an internal business case, so we are with you every step of the way.

Resources needed for implementation?
  • Client: project team member
  • Client: attendance in working sessions
  • Flat data files (sales data, plan data, people data and comparison data)
  • Your participation in demo calls
How often is Performio updated?

Updates are done fortnightly (every 14 days). We manage a continuous delivery release cycle with a full regression completed each release using automated and manual test suites.

Can we host it ourselves?

This is an Enterprise Edition only feature we typically do not recommend. In most cases, it will be substantially more expensive, with little to no benefits and does not constitute a best business practice. We always recommend hosting it in the cloud, as you gain all the benefits of economies of scale; better performance at a lower cost.

What is UAT?

User Acceptance Testing; this is where you sign off that the scope of work has been delivered as documented.

Where did your employees come from?

Over 77+ years combined experience in sales compensation:

  • Design
  • Tech
  • Strategy
How would you treat our areas of business to fit their needs vs. a one size fits all?

For Sales: Sales Incentive Management/SPM: Quota, territory, channel and reporting for improved sales performance. Drive a high-performance culture w/ visibility and transparency for your sales team. Communicate and align sales expectations and how they will be rewarded and recognized. Motivate employees and give them a clear understanding of what is expected of them, provide visibility into how they compare to their peers. Salespeople are happy, motivated and aligned with company goals.

For Administrators: Automate sales comp processes:  including planning, budgeting, simulations, reporting, and executive comp; while maintaining accuracy, and saving time.

Can it handle complicated calculations from multiple data sources?

Yes! Virtually any complex scenario we have come across works. Our system was designed to import raw data from any source (e.g. IMS, ex-factory, C&F data, targets, HRIS data, etc), transform the gathered data to run calculations, and distribute results through dashboardsreports, emails, PDFs, etc.

It allows sales compensation administrators to precisely control and manages the entire sales incentive program, allowing for more time evaluating results and automating manual processes.

 

Is our information safe?

Our business is aligned with the ISO 27001 standard, your data is securely saved in a private cloud and we have a Non-Disclosure Agreement (NDA) ready to be signed.

How secure is it?

We take security very seriously which is why we offer PGP encryption, “The closest you’re likely to get to military-grade encryption”. Our product is used by some of the world’s largest and technologically advanced organizations. We’ve met the IT security requirements of banks, pharmaceuticals, and telecommunications companies. Its safe to say, very secure.

What makes you different than other solutions?

Social UX: the most social, personalized user experience and reporting for all of your sales and executive roles. This means that customers enjoy better user adoption and sales alignment with Performio

7 Hour Slam & our approach to implementation: customers enjoy the fastest implementation (we are the only vendor that can offer the 7-hour slam for customers with complex, enterprise requirements (i.e. that’s 95% of customers!) This means that customers get a faster and bigger return on their investment of time and money.

Technology w/ Unique Product Architecture:  you get an enterprise level product out of the box. Our unique product architecture means customers enjoy this wow experience months and years after go-live – we don’t have to ‘smoke up’ the demo like a lot of software vendors. And we have some very cool tech with fortnightly product releases. For example, we are the only vendor that can deliver sales comp analytics to mobile so, your exec team can see the comp plan in action – on demand.

Why would we use you?

Performio is the standout SPM solution for companies that are serious about driving a high-performance culture. Performio  is scalable, secure, integrated and conforms to standards for data reliability and security

Overall cost reduction: Decrease turnover costs (retain and make employees happy), ensure accurate comp calculations with full audibility and spend less time managing comp. Gain more time for more strategic initiatives.

ASC 606

The product already has the architecture to support a configurable report build to match customer requirements – which could vary from customer to customer. For more information check out: https://performio.co/insights/revenue-recognition-asc-606-explained/

 

What are best practice governance processes for commission administration?

Best practice would be for two people in finance to be assigned administrative access to your incentive compensation management software. The end of month process for payroll is defined in a checklist in the task manager. Both roles should be capable of executing the checklist (to cover for PTO etc.) – but you’ll assign tasks / shared across the two people.

The month end process should only take a short time to execute – maybe 5-10 hours in practice for 140 payees – depending on the degree of participant management required (eg. in a high turnover workforce) and variations to plans, ad hoc SPIFFs etc. and ad hoc report requests.

An essential element of best practice is to assign tasks to the management team to manage approvals of the commission payments as well as any other processes – eg, dispute resolution. These processes are designed to instill communication and control across the end to end process – as opposed to all the responsibility for data accuracy resting with Finance (which is so often the case and risk for companies).

How is the data protected?

Data collected is transferred to Performio platforms in the United States (Northern California), Performio uses Amazon Web Services for all platform infrastructure.

Performio uses latest HTTPS-encrypted communications technologies for all data transmitted from Performio s platform infrastructure to a user’s web browser.

“Data is encrypted both in transit (HTTPS) and at rest (database)”

“Data is automatically backed up and snapshots kept for 30 days.”

What is GDPR? Is Performio Compliant?
Are commission splits & overrides easy to manage?

Yes. Sales Commission Overrides are easy with Performio

We have a Sales Commission Overrides feature set built specifically for this case (it’s not uncommon!). An Incentive Compensation Administrator can enter individual adjustments or if there is a number of adjustments, a bulk upload can be used to enter the changes required.

Where’s the manual?

We provide on/off-site support & training. There will be show & tell sessions as the solution is built, keeping everyone in the loop on what’s going on. There is also a dedicated Customer Experience Manager with allocated support hours for post-implementation support. Support documentation can be found here.

Are services paid up front?

Services are invoiced at the commencement of the project. Visit our pricing page for more information.

How long have you been in business?

11+ years.

Salesforce Integration?

Yes, we have Salesforce Integration within Performio. We integrated with Salesforce Sales Cloud in a number of ways. For example:

  • We provide “single sign-on” to Salesforce Sales Cloud users.
  • We also can set up data integration (we have a connector that syncs all opportunity records)

We’re about to switch a system, will you support the new one?

Chances are yes! We have a built-in ETL tool. So if anything changes up/downstream of Performio’s Incentive Compensation Management software, you can easily adjust how the data will be imported/exported within Performio and everything will continue to work seamlessly.

What is the ROI and research behind it?

On average our clients experience a 73% reduction in time spent managing compensation.

Cut staffing requirements by over 50%

Performio saved a medical device client over $100k in overpayments

Performio saved administrative costs for a life science company – from 1 FTE – to just a few hours A MONTH.

Implementation timeline?

Depending on the size and scope of your project we can have Performio up and running in 2 weeks with a project plan that starts with data collection, through training delivery and goes live.

We are the only vendor that can offer the 7-hour slam for customers with complex, enterprise requirements (i.e. that’s 95% of customers!) This means that customers get a faster and bigger return on their investment of time and money.

What do we have to do to get ready to start?

You don’t need to get anything ready. All we need from you is the data that you are already using (in excel or whatever). We put it into Performio and show you how it works.

How experienced is your team?

We have deep expertise within our team. Many of our staff have worked in sales compensation management or used an incentive compensation management software for more than 10 years.

We make sure our clients are getting the best advice from the right people, without having to pay “BIG4” rates or bloated professional service fees for service. We promise a “grown-ups only” guarantee. That means you don’t deal with recently hired graduates and the like. Customer Experience Managers assist several clients, almost becoming part of your team and have the full support of our own implementation, production and sales team.

How many employees at Performio and what kinds?

Approx 70 (with our Canidium Partners), Product, Engineering, UI designers, Operations, Sales, and Leadership, Compensation Consultants, and Subject Matter Experts.

Demo Performio to see how your company can benefit from Sales Commission Management software

Sales Compensation Case Studies by Job Roles

Sales Commission Case Studies by Industry

Customer Experience Manager - Ready to Talk

Let’s Talk

Let’s talk about how we can help you drive a high-performance sales culture. Send us your contact details and we’ll be in touch asap.

Start typing and press Enter to search